Question 1

What should I do before my first appointment?

Accepted Answer

Come with clean, makeup-free eyes and lashes. Remove contact lenses beforehand. Avoid caffeine if you find it hard to keep still!

Question 2

Do you offer a new client discount?

Accepted Answer

Yes! New clients receive $10 off any full set. Book through our online system to claim your new client offer.

Question 3

What should I expect during my first visit?

Accepted Answer

Your artist will begin with a consultation to understand your desired look and assess your natural lashes. You'll lie comfortably while extensions are applied — many clients fall asleep!

Question 4

How long do lash extensions last?

Accepted Answer

Typically 2-4 weeks depending on your natural lash cycle and aftercare. We recommend refills every 2-3 weeks to maintain a full look.

Question 5

Will extensions damage my natural lashes?

Accepted Answer

No, when applied correctly by a professional. We ensure the extension weight is safe for your natural lash and use proper isolation techniques.

Question 6

How should I prepare for my appointment?

Accepted Answer

For the best results, please arrive with clean eyes free of all eye makeup, including mascara, eyeliner, eyeshadow, and strip lash adhesive residue. We also ask that you remove contact lenses prior to your appointment and bring your glasses if needed.

Question 7

Why is it important to arrive with clean lashes?

Accepted Answer

Arriving with clean lashes and natural brows allows us to begin your service promptly and helps ensure the best possible results and retention.

Question 8

Who performs the services?

Accepted Answer

All Lash n' Brow Collective services are led by Gauri.

Question 9

Should I arrive early to my appointment?

Accepted Answer

To ensure the best experience for all clients, we kindly request that you arrive 10-15 minutes before your scheduled appointment time.

Question 10

What is your cancellation policy?

Accepted Answer

We require at least 24 hours' notice for any cancellations or appointment changes. Appointments canceled with less than 24 hours' notice, as well as no-show appointments, will be subject to a 20% cancellation fee based on the booked service price.

Question 11

What happens if I arrive late?

Accepted Answer

Clients arriving more than 15 minutes late may need to have their service shortened, modified, or rescheduled to avoid impacting other scheduled appointments. Late arrivals may also be subject to additional fees.

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Membership FAQs

Can I pause my membership?

Do unused fills roll over?

What if I need a full set?

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